CMS has marked this home with the high-performing icon. The September 2026 Technical Users' Guide describes that icon for homes with fewer citations, higher staffing, and other quality indicators, shown in addition to the five-star rating. Selection criteria are in CMS memorandum QSO-26-14-NH.
Staffing hours
Reported hours per resident per day come from the Payroll-Based Journal figures in the Provider Information file. Case-mix and adjusted hours account for how much care CMS expects given the residents’ needs. State and U.S. figures are averages from the same release.
The Health Deficiencies file lists 6 citations for this home, including 0 at immediate jeopardy and 0 at actual harm. CMS may display some citations here that are not used in the health inspection rating, including citations under dispute.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Standard survey · Cycle 1
D: isolated, no actual harm, with potential for more than minimal harm
Deficient, Provider has date of correction · February 20, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · Standard survey · Cycle 1
D: isolated, no actual harm, with potential for more than minimal harm
Deficient, Provider has date of correction · February 20, 2026
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies · Standard survey · Cycle 3
C: widespread, no actual harm, with potential for minimal harm
Deficient, Provider has plan of correction · May 11, 2022
What is the CMS overall rating for Otterbein Cortland?
Otterbein Cortland has an overall rating of 5 out of 5. The health inspection rating is 5, staffing is 5, and the quality measure rating is 5.
How many health citations does CMS list for Otterbein Cortland?
The Health Deficiencies file lists 6 health citations for this home. 0 are coded immediate jeopardy (J, K, or L) and 0 are coded actual harm that is not immediate jeopardy (G, H, or I).
What nurse staffing does CMS report for Otterbein Cortland?
CMS reports 4.42 total nurse hours per resident per day, including 1.13 registered nurse hours. These are Payroll-Based Journal measures in the Provider Information file.